Privacy Policy

1. Data We Collect

We collect personal information in the following circumstances:

• Contact form submissions: name, email address, phone number (optional), and message content.
• Program enrolments: name, email address, phone number, payment information (processed by third-party payment providers — we do not store card details).
• Coaching engagements: financial information shared voluntarily during sessions (treated with strict confidentiality).
• Website usage data: browser type, pages visited, time on site (collected via analytics cookies, only with your consent).

2. How We Use Your Data

• To respond to enquiries and provide information about our programs
• To process enrolments and manage program delivery
• To conduct and support coaching sessions
• To send program-related updates and materials
• To improve our website and programs (using anonymised analytics data)
• To comply with legal obligations under Malaysian law

We do not use your data for unsolicited marketing without your consent, and we do not share it with third parties for commercial purposes.

3. Legal Basis for Processing

Under Malaysia's PDPA, we process personal data on the following bases:

• Consent: when you submit a form or accept cookie preferences
• Contract: when data processing is necessary to fulfil a program enrolment or coaching engagement
• Legitimate interest: to improve our services and respond to direct communications

4. Data Retention

We retain personal data for as long as is necessary for the purposes described in this policy. Contact enquiries are retained for up to 12 months. Program participant records are retained for up to 5 years for administrative and legal compliance purposes. You may request deletion of your data at any time (see Your Rights below).

5. Data Sharing

We do not sell, rent, or trade personal data. We may share data with the following categories of third parties, only to the extent necessary:

• Payment processors: to process program fees securely
• Email service providers: to deliver program materials and confirmations
• Analytics providers: (only with your cookie consent) to understand website usage
• Legal authorities: where required by Malaysian law or court order

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include secure HTTPS transmission, access controls for staff, and encrypted storage for sensitive data. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant supervisory authority in a timely manner.

7. Cookies

Our website uses cookies. Essential cookies are always active as they are necessary for basic site functionality. Analytics, marketing, and preference cookies are only used with your explicit consent. You can manage your cookie preferences at any time through our Cookie Policy page.

8. Your Rights

Under Malaysia's PDPA, you have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right of correction: to request correction of inaccurate or incomplete data
• Right to withdraw consent: at any time, without affecting the lawfulness of prior processing
• Right to erasure: to request deletion of data we hold about you, subject to legal retention requirements
• Right to object: to processing based on legitimate interest

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days. If you believe your rights have been infringed, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Children's Privacy

Our programs and website are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised "Last Updated" date. Continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact

If you have questions or concerns about this policy or how we handle your data, please contact our Data Protection Officer: